Entiende tu factura

Asset Publisher

Asset Publisher

Site Map

Online transactions

Bills, payments and consumption
- Meter reading
- Paying your bill / Bill payment
- 12 Gotas (fixed monthly quota)
- Duplicado facturas
Contracts
- Change account holder
- Supply connection
- Disconnect supply
- Request a connection
Changes to details
- Update bank details
- Update date address details
- Update personal details
Incidents
- Report an issue or a possible fraud
- Claims and complaints

- My account
Other procedures
- Discover the Customer Service Area
- Authorisations
- Manage your account using the mobile app

Your Service

About your billing
- E-billing
Customer services
- Contact channels
- Phone appointment scheduling service
- Map of Construction Work and Incidents
- Inside leak check
Service commitment
- Charter of Commitments
- Customer Counsel
- Service regulations

Your Water

Our role in the urban cycle
- Distribution
- Consumption
- Drains and sewers
- Treatment
- Water reuse
Water care
- Water-saving tips

About Us

About us
- Corporate information
- Key figures
- Management systems and certificates

Our Commitment

Sustainable management
- Our commitments to sustainable development
Social involvement
- Educational programmes
- Local initiatives
Aquae Foundation
- La Fundación del agua
- Aquae STEM
Innovation and digitalisation
- Dinapsis